Category Archives: increase sales

Make “Shop Small” a Big Win for Your Business November 24th

Since American Express launched Small Business Saturday in 2010, it’s mantra “Shop Small” has become the rallying cry to encourage the support of local small businesses in communities across the nation.

According to the Shop Small website, a 2017 survey found that 90 percent of consumers believe Small Business Saturday has a positive impact on their community.

With this year’s Small Business Saturday approaching on November 24, 2018, are you prepared to seize the momentum and boost your business?

Fortunately, there’s still time—even if you haven’t given it much thought yet.

5 Tips for Making Small Business Saturday a Success for Your Business

  1. Make your place of business a Small Business Saturday destination.

Give consumers some extra incentive to stop by your location on Small Business Saturday. Some ideas to make your store or office a Small Business Saturday destination include:

  1. Partner with other local businesses in your community.

When you and the other local businesses in your town support each other by cross-promoting  the diversity of offerings in your business community, everyone wins. Consider sharing other businesses’ marketing materials at your location, and tell customers about the different stores near you—with the understanding, of course, that they’ll do the same for you.

  1. Power up your social media efforts.

Social media is a powerful medium for generating buzz about Small Business Saturday and promoting what you and the rest of your business community have planned for that day. If you’re on Twitter, Instagram, and LinkedIn, use the hashtag #shopsmall in your updates to encourage engagement from other small businesses and people who are actively seeking out to support small businesses on Small Business Saturday. To boost the number of people who see your posts, consider spending some dollars on social media advertising in the weeks leading up to Small Business Saturday. For example, Facebook’s advertising options (ads and promoted posts) can expand your reach significantly—to a very targeted audience—for a very minimal investment.

  1. Use the free marketing templates available on the Shop Small website.

American Express offers free Shop Small and Small Business Saturday templates that you can customize and download for use on your website, email marketing messages, social media, and in your print marketing efforts.

Some examples of what’s available there include:

  • Website badges
  • Email template
  • Email header
  • Shop Small video (10 seconds)
  • Social media profile and cover images
  • Social media post content and images
  • Event flyer
  • Poster
  1. Ask a SCORE mentor for guidance and ideas.

SCORE mentors have experience in all aspects of running a business, and we’re here as a resource to help you formulate your marketing and sales plans. Contact us today as you develop your Small Business Saturday ideas.

 

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Get To Know Your Customers Day!

It seems there’s a special day to honor just about everything from National Grilled Cheese Day to National Hug a Drummer Day. It’s impossible to keep up with them  all, but there is a particular day that small business owners should observe every day:

Get To Know Your Customers Day

Recognized on the third Thursday of each quarter (January, April, July, and October), Get to Know Your Customers Day is a day to make an effort to learn more about your customers.

In the last half of 2017, it falls on July 20 and October 19 (past dates in 2017 include January 19 and April 20).

But why only strive to get to know your customers once per quarter? Having a pulse on what your customers need, want, and will pay for is something entrepreneurs should strive for every day. Knowing your customers is critical to your business success because without doing so you cannot be sure you’re meeting your target market’s needs.

When you know your customers, you have the insight you need to:

  • Adapt your products and services to meet your customers’ changing wants and needs.
  • Deliver the value your customers expect.
  • Build customer loyalty.

 

How can you get to know your customers better?

Not all customers will freely tell you about themselves, their lifestyles, what they’re looking for, or how they feel about your products and services. Fortunately, with relatively minimal effort, you can gather that information.

  • Look at online customer reviews for information about their lifestyles and preferences. Besides sharing customers’ level of satisfaction, reviews can also educate you on how, where, and why customers are using your products and services. That can give you perspective on how you might improve or expand your offerings.

 

  • Email individual customers “just because” to see what’s new with them. It’s a no-pressure way to show customers you value and care about them and to discover opportunities to serve them.

 

  • Schedule one-on-one coffee dates or lunch meetings to catch up with them. If the nature of your business makes this feasible, consider setting aside some time to catch up face to face and learn what’s on your customers’ minds.

 

  • Hold a customer appreciation event. This type of gathering will enable you to mix and mingle and learn more about your customers in a laid-back, friendly setting.

 

  • Attend other organizations’ social events. Consider attending chamber of commerce mixers, non-profit golf outings, and other activities when you know your customers will be there. These occasions provide opportunities for casual conversation rather than just “talking shop.”

 

If you haven’t made getting to know your customers a priority in your small business, July’s Get To Know Your Customers Day is a perfect time to start.

For more ideas on ways to get to know your customers, talk with a SCORE mentor. With experience in all aspects of starting and running a business, SCORE volunteers can provide valuable guidance and feedback through every phase of your entrepreneurial journey.

Small Business Saturday: How To Generate Buzz and Attract Customers

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Small Business Saturday, the Saturday that’s after Thanksgiving and on the heels of Black Friday, falls on November 26 this year. As one of the busiest shopping days of the year, it presents a wonderful opportunity to springboard your business into a successful holiday season.

 

Are you preparing to make the most of it?

 

If you haven’t given it much thought, there’s still time! The American Express Shop Small® website has numerous ideas and resources to help you make this Small Business Saturday the best ever.

 

Here are some additional tips to help you gear up for the day and build excitement that will last into the weeks that follow:

 

  • Craft a Small Business Saturday promotional offer to draw customers to your business that day. Shoppers are always looking for great deals around Black Friday, so make yourself stand out with an offer they can’t resist.

 

  • Create flyers to advertise your Small Business Saturday offerings and drop them into customers’ shopping bags in the weeks leading up to November 26.

 

  • Partner with other small businesses to promote each other’s products and services. Share each other’s marketing materials and talk up your fellow merchants to customers. Small business is all about mutual support. Everyone in the local business community wins when that happens!

 

  • Use social media aggressively to promote Small Business Saturday and your special offers. On Facebook, consider paying to boost posts so they’ll have greater exposure. On Twitter and Instagram, use the hashtags #SmallBizSat and #ShopSmall in your updates so people looking for participating businesses and special offers can find you.

 

  • Run an email marketing campaign to raise awareness of Small Business Saturday and the special deals you’re offering to customers that day.

 

The Shop Small website has free customizable Small Business Saturday marketing materials (for your website, social media, and your storefront) that you can download and print to help you in your efforts to promote the event and your business.

 

And don’t forget to tap the knowledge and experience of a SCORE mentor as you formulate a plan for driving sales this Small Business Saturday. SCORE volunteers offer expertise in all aspects of starting and running a small business. Who better to help you make this Small Business Saturday a success?

Five Tips to Improve Local Business Search Results

SEOFor businesses serving their local communities, ranking near the top of Google search results provides a key marketing edge. According to Google research into local search behavior, 4 in 5 consumers use search engines via mobile devices and computers to find local information such as store addresses, business hours, product availability, and directions. People choose from the first few search results rather than dig deeper in the search engine results page (SERP), so it is vital to get your business near the top of  the searches.

Here’s a checklist of simple steps to help ensure your company doesn’t get lost in the local search shuffle:

    1. Make sure your business information is accurate and complete—everywhere that it appears online. If you haven’t already, make a list of all the places your company is listed online and verify you’ve provided up-to-date and consistent information across all channels. Google My Business, industry directories, social media channels, Yellowpages.com, etc.—your name, address, phone number, website URL, and other information should be uniform and relevant.
    2. Focus on delivering ease-of-use to your website visitors—and avoid applications like Flash media. Usability of your website can play a role in how long website visitors stay on your site, which in turn plays a role in the online authority Google attributes to your company. Flash media may create some fancy visuals, but it can slow the load time of your pages and detract from the user experience.
    3. Optimize your website for search. Aside from consulting an SEO (search engine optimization) specialist to help you with this, you can take some measures on your own. Pay attention to the page title tags on your site so they provide not only your company name, but also give a brief description of your business (just be sure to stay within 50–60 characters so your title isn’t cut off in the results). Your meta descriptions, the 150–160-character long snippet that displays with your title in search results, should provide searchers with information that captures their attention. And on your website, make sure you include contact info on every page.
    4. Blog consistently, so you’re regularly adding fresh content to your website. A website that updates its content often will stand a far better chance of ranking higher in local search than one that is stagnant. Your blog posts will enable you to provide fresh content targeting local keywords and search terms related to your business. Not only does blogging provide SEO benefits, but it also gives you an opportunity to demonstrate your expertise and build trust with your audience. And don’t forget to share your blog posts via your social media channels to generate more traffic to your website. Engagement on social media in combination with blogging works well in boosting your local search mojo.
    5. Make sure your website is mobile friendly. Google’s research revealed that 88 percent of local searches are done via smartphones. And those local searchers tend to take action quickly when they find what they’re looking for. According to their study, 50 percent of consumers who performed a local search on their smartphone proceeded to visit a store within one day. Those statistics say it all for stressing the importance of having a mobile-friendly website!

When you sell your products and services to a customer base that’s primarily local, these small efforts can make a big difference in your success in securing business through online searches. If you need guidance in getting on the right path with your online and other marketing efforts, remember that our SCORE mentors bring a broad spectrum of expertise and experience to small business owners in all industries. Contact us about our free mentoring services.

 

Is Email Marketing Worth the Investment?

With social media, texting, and other instantaneous ways of marketing your products and services, you might be wondering if anyone really pays attention to emails anymore.

Statistics say they do.

  • According to eMarketer, 69.7 percent of internet users say email is their preferred method of communicating with businesses.
  • And Salesforce Marketing Cloud’s 2015 State of Marketing report shows…
    • Seventy-four percent of marketers believe email produces (or will produce) ROI.
    • Seventy-three percent of marketers agree that email marketing is core to their business

How Could Email Marketing Help Your Small Business?

You can use email marketing to fulfill a number of objectives. For example you can…

  • Introduce new products and services.
  • Announce special offers, promotions, and contests.
  • Provide tips to help customers use your products and services more effectively.
  • Share industry news that will affect your customers.
  • Share event highlights.
  • Introduce new team members.
  • Highlight recent awards or press coverage your business has received.

You can get the most from your email marketing efforts when you integrate them with your other online marketing strategies. For instance, you can share links to your blog posts and other pages of your website in your email marketing messages, share your email marketing message links on social media, and incorporate links to your social media accounts in your email marketing messages. All of those things will boost the visibility of each platform you’re using.

Small Business Email Marketing Platforms

Several small business email marketing solutions exist. Some are free, and some have fees (which typically start out small and increase as you increase the size of your mailing list).

As you explore the options, consider these things:

  • Your budget
  • The frequency at which you’ll be sending email marketing messages
  • Your level of comfort in using technology tools (some platforms are more user-friendly than others)

Most importantly, know the rules and regulations set forth by the Federal Trade Commission for email marketing. There are laws in place to protect people from unwanted solicitation emails. Fail to comply with them and you could find yourself paying a hefty fine. No small business owner needs that!

If you’re considering making email marketing part of your business marketing strategy but don’t know where to begin, talk with a SCORE mentor. At SCORE, we have a team of dedicated volunteers who can help guide you in your marketing efforts and help you with all other aspects of growing your business.