Tag Archives: Business

Simplify and Focus

Take the time to think about your goals for the new year.  Identifying and implementing something new requires focus.  When tackling a long list of nonessential, tedious tasks, focus is mission critical. Whether the bull’s-eye on your back is a hefty goal or a bunch of minutiae, adopt these tips to sharpen your focus.

Start by defining you what you want to get done. Goals are the big chunks of stuff you want to get accomplished, like find a new job, train for a race, or hire a new employee.  Now cull that list of goals into what is most important right now. It doesn’t mean you are abandoning the other goals. It means you are making a choice.  Too many goals sap your energy and dilute your resolve to achieve anything. Simplify! Pick one goal and identify it as the #1 priority.  You will now have laser-like focus on what you plan to accomplish. Goals without action steps are just words.

Continue reading

Advertisements

Evaluate Your Competition

You are ready to launch your business in a growing niche market. Out of the blue a friend sends you a link to a similar new product or service.  After your initial shock, head over and evaluate the competition. Move into discovery mode and look under the hood of the competitor’s engine.  That knowledge may add a creative spark to your thinking.  Or it serves to confirm that you’re bringing an authentic solution for a customer want or need at precisely the right time.

Take a short drive  and see what makes them tick.  Scope out their website and metatags.  Appraise how they tell their story. Are they solving the pain point in a novel way?  If you compete in a new market segment with low barriers to entry, understand the incremental features and benefits promised.  How does that compare to the “must have” features you learned in your customer discovery?  Tap into their social networks and get a feel for their buzz.

Continue reading

Invest in Your Career in 5 Steps

If you have a job, you might not be thinking about your career. Having a good job today doesn’t guarantee you will have one tomorrow. You might  transition to a new role or jump into a new field or  industry. Perhaps you are moving on to unfamiliar territory. Whatever your current path, consider these steps to invest in your career:

Learn  how to be indispensable to your employer. An intrapreneur figures out how to turn an idea into a profitable product or service   When there is no rule book,  can you figure out the problem and suggest a constructive solution?  Become the solution provider.  You add value to your team and co-workers when you are seen as a problem solver.  Common sense is not negotiable. Be uncommon.

Continue reading

Build Brand Evangelists

You launched your business and sales are starting to ignite.  It’s time to discover your brand evangelists.  These are your customer champions!  Motivated users who are passionate about your product or service.  Initiate these 5 steps to capture their memorable user experience:

Reach out to 2 new customers each day. Pick up the phone and make that call. Start by thanking them for their business. Show some love, because customer shelled out hard earned money to buy your product.  Ask what they liked best about your product.  Before customers buy from you they have to KNOW you.  Followed by LIKE and finally TRUST.  If you have fostered trust,  you have made a sale. Discover what led them to your product.

Gather meaningful feedback.  Identify precisely how your product has improved their life in big or small ways. Did you save them time, money, or provide a new experience that was a WOW? Tease those pearls of information from their lips to your ears.  How did they find you?  That is a critical insight to understand. If someone else spread the word you now have another person to call and thank.

Ask for any improvements.  This may seem like a risk, but maybe there is a tweak or two or three that you may have not considered important when you launched.  That  feedback is critical as you improve your product or service further down the line.  Passionate customers usually have a lot to share.  Start by asking what would make it better.  Listen, learn and adapt.

Ask for a testimonial.  When a customer is genuinely excited about your product, it is time to spread the word.  A word of mouth recommendation is the single best marketing gift you can receive.  Recommendations lead to customer engagement, which reinforces the positive image of your business.  More new leads, more new customers, and more referrals.  All because you published trusted testimonials on your website, and/or on your blog.  Social proof delivers the credibility,  and starts the KNOW, LIKE, TRUST cycle all over again.

Offer a small token of appreciation.  Thank your customer for their time and their endorsement. Offer up a small measure of happiness, a coupon towards a discount on a future purchase for example.  It’s not the monetary value, it’s the thought that counts.

Continue to engage with your evangelists.  That’s a how small business wins in a socially connected universe.

Successful Business Startup Questions

Starting a successful business requires much more than a great idea. Can you define your innovation in the market?

Most people start with a predefined idea in their head about what they want to sell.  The reality is the world may not be waiting for your product or service. Define what you will you do, what value will you create that makes you different from similar businesses?  Identify exactly what benefits you are delivering:  better service, more convenient location, innovative design, hands on training? The process to determine your product involves testing, searching and reacting to feedback provided by your target customers. Never assume you know what your customer wants. unless you have asked.  Invest time upfront asking questions to potential customers. Data driven decisions will beat guesswork every time.

Continue reading